Start

FAQ

Questions, answered straight

Everything people ask us before they buy, grouped so you can jump to what matters to you.

The website

What exactly do I get for $500?

A designed, mobile-first website of up to 5 pages, built around your business, with the words written for you, a working contact form, your booking tool linked in, a news section, Google Business Profile and Search Console set up, and the on-page SEO basics in place. It's live in about 7 days.

How long does it actually take?

About a week from the day we have everything we need from you: your logo, a few photos and the basics about your business. Slower if you take a while to get us content, faster if you're organised.

What if I need more than 5 pages?

Most small businesses fit in 5, and we'll help you combine content. If you genuinely need a bigger site, that's a job for ClickTheory, our sister studio, which quotes custom builds up front. We don't sell extra pages on top of the $500.

Do I get to choose the design, or do I just get what I'm given?

You get a site shaped around your business: your colours, your content, your photos, built from layouts we've already proven work. It's not a from-scratch design process, which is exactly how we keep the price at $500.

What do I need to provide?

Your logo if you have one, a handful of photos, and the basics about what your business does. Our form walks you through it in about 10 minutes. No logo yet? We set your business name in a clean typeface. We write the words from your form answers.

Does the site actually work properly on phones?

Yes. Every site is built mobile-first, since most of your customers will find you on a phone. We test it there before it goes live, not just on a desktop screen.

Pricing and payment

Is $500 really the final price?

Yes, for a site of up to 5 pages. That's $500 + GST, or $550 all up. There are no add-ons and nothing gets added at checkout. Shops and bigger sites aren't sold at this price; we point you to ClickTheory, our sister studio.

How do I pay?

By card, securely through Stripe. The website is paid up front, and you'll get a tax invoice by email. Any monthly plan is billed automatically each month after that.

What happens after the 3 free months of Care?

Your site moves onto the Care plan at $49 a month + GST, billed automatically. We'll email you before the first charge, and you're free to cancel with 30 days' notice or upgrade to Grow or Dominate instead.

Are there any hidden costs?

No. There are only two things you can pay us for: the $500 build, and a monthly plan if you want one. Google Ads spend is paid by you, directly to Google, separately from anything you pay us.

Do you offer payment plans for the build?

The $500 build is a single up-front payment, since that's what keeps our admin simple and the price low. If that's genuinely a barrier, get in touch and we'll see what we can do.

SEO and Google Ads

Do I have to buy SEO or a monthly plan?

No. SEO and hosting plans are entirely optional. Plenty of clients just want the $500 website. Your first 3 months of Care hosting are included either way.

What does SEO actually involve each month?

Local SEO work, keeping your Google Business Profile in shape, fresh content depending on your plan, and a plain-English report so you can see what's happening. Details are on our pricing page for each plan.

How is Google Ads management actually free?

On our Grow and Dominate plans, we set up and run your Google Ads campaigns at no management fee, up to a monthly ad spend cap. You pay Google directly for the clicks; above the cap, we charge 12% of spend and nothing else.

How long before I see results from SEO?

SEO is gradual by nature. Most businesses start seeing movement over a few months, not overnight. Anyone who promises guaranteed rankings in week one isn't being straight with you, which is why we don't do that either.

Can I run my own Google Ads and just get the website from you?

Of course. The website stands on its own. Google Ads management is only bundled free with our Grow and Dominate plans; it's not a requirement to buy a site from us.

Ownership and leaving

Do I own my website?

Yes, completely. The site, the content and the domain are yours from the day it launches, whether or not you stay on a monthly plan afterwards.

Can I cancel a monthly plan?

Yes. Every plan is month to month with no lock-in contract. Give us 30 days' notice and it's done, no exit fee and no retention call.

What happens if I want to leave?

We hand over your site files and domain access and help you move them to another host. There's no hostage situation, because the site was always yours.

Can I move my site to another host later on?

Yes, any time. Since you own the site outright, you're free to move it whenever suits you, whether that's next month or years from now.

Ready for a website that actually works?

Tell us about your business in five minutes. We'll have your site live in about a week, for $500 + GST.